Brisbane Valley Retreat

TERMS AND CONDITIONS

General Terms and Conditions

You agree to the following terms and conditions from Brisbane Valley Retreat (ABN 654 339 698) trading as S Brisbane Valley Retreat. It is a condition of making a booking (via online, email, phone or in person) with Brisbane Valley Retreat that all participants agree to be bound by and accept our full Terms and Conditions including our Cancellation Policy below. Full payment is required at the time of booking. You can pay online via our website using your credit card or via EFTPOS at our reception. Please be advised that all bookings attract a 4% booking fee which covers the credit card surcharge, third party booking platform charges and all other costs associated with your booking.

Important Information. Please note: All participants, or guardians acting on behalf of minor participants, are required to sign a contract which includes a waiver of liability and important information describing some of the risks of the activity before being permitted to participate in any of our adventure activities.  Please click here to read a copy of the contract.

Please be advised that in order to eliminate credit card fraud, it is a condition of making a booking with us that any credit card used for online or phone booking purposes needs to be present for verification at the time you check in for your activity as well as matching
photo ID.

You are hereby warned and agree that entering Brisbane Valley Retreat, staying onsite and/or participating in any of the activities we provide are inherently dangerous recreational activities pursuant to the Civil Liability Act, 2002.  If you choose to do so, you do so entirely at your own risk waiving all rights to claim for personal injuries including damages arising from the negligence of the proprietor.

All participants are required to sign a waiver of liability before the commencement of your activity. This confirms amongst other things that you are aware of, understand and accept that there are inherent risks associated with your proposed activity and that if you do decide to participate in an activity you do so entirely at your own risk.

We reserve the right to refuse entry to our property and participation in any activities provided by us.

Anyone who makes a booking or participates in an activity with us agrees that Brisbane Valley Retreat is authorised to communicate with them via electronic marketing means.  Customers may unsubscribe at any time by clicking the unsubscribe link at the bottom of any marketing material or by emailing relax@brisbanevalleyretreat.com with “Unsubscribe” as the subject.

All complaints must be received in a timely manner (up to 30 days after the event). No response will be made to complaints received after this period.

Brisbane Valley Retreat reserves the right to change or alter the adventure for safety reasons or in extreme weather conditions. We also reserve the right to stop any of our passengers from continuing in an Activity session, if our safety instructions are not followed and / or if the passenger(s) behave in an unacceptable manner.

Customers will be refused an Adventure Activity if they appear to be affected by Alcohol or Drugs of any kind. In this situation 25% of the booking value may be transferred to another date, person or activity, or reissued as customer credit or provided as a gift voucher that is valid for 3 years, without any loss of fees. Refunds not permitted.

Brisbane Valley Retreat asks that all customers arrive at least 30 minutes prior to activity departure. No refunds will be provided for late arrivals and / or “no shows”. If you are running late please be advised that we cannot hold the ride / activity for your late arrival, other customers may have other activities afterwards. We will endeavour, where possible to place you on a later activity for that day if our bookings allow.

Our booking office / reception operates from 8.30am – 6:00pm Monday to Sunday. In an emergency outside of these times please contact our after hours number on 0401838490

Group organisers are responsible for passing on all our terms and conditions and accepting our terms and conditions on behalf of every member in your group.  Group organisers are also responsible for the behaviour of the members of their group.

Our Terms & Conditions are subject to change without any notification.

Horse Riding Terms & Conditions

 Minimum age is 8 years for trail rides and lessons. (Riders 3-12 years can ride a lead pony).

  • The use of a helmet is compulsory and must always be worn on our Horse Riding Trails.
  • Our guide’s instructions must always be followed..
  • Absolutely no drugs or alcohol is permitted. We value the safety of all our riders.  If staff are concerned for your / other customers safety because of intoxication, you will not be permitted to ride.
  • A waiver form must be read, understood and signed prior to our ride’s commencement.
  • Doubling on horses can be dangerous and is NOT permitted
  • For animal welfare and safety reasons, Brisbane Valley Retreat has a maximum rider weight limit of 100kgs. Please be advised that this limit may be subject to variation daily according to which horses are available for work.
  • Our trail rides cater for all experience levels, as such we ride to the lowest capabilities of the least experienced riders.
  • Enclosed footwear is required for this activity and long pants